FAQs

ACCOUNT
-Do I need to register before placing an order?
You can place an order without registering, but for the convenience of tracking your order and managing your purchase history, we recommend registering an account on clutcheer.com.

-How do I register?
Go to the My Account page or click the Account icon at the top right of clutcheer.com. Then, fill in your email and password as required to create your account.

-What if I forget my login password?
If you forget your password, click “Forgot your password?” on the login page and enter your registered email. You will receive an email with instructions to reset your password.

-What if I cannot log in to my account?
Please double-check your login details. Make sure your email address and password are correct, and that your browser accepts cookies. If you still can’t access your account, please contact us and we’ll help you resolve the issue.

PRODUCTS
-How to choose the right items?
Each product page includes detailed descriptions and photos of our washi tapes and mini scissors. Please review them carefully before purchasing to find the style, color that best fits your creative needs.

-When will my order ship?
Orders are typically processed and shipped within 2–5 business days after purchase.

-How long does shipping take?
Average delivery time is about 7–15 business days, depending on your location.

-How do I cancel an order?
Orders can be canceled within 24 hours after placing them or before shipment. Once the order has been processed or shipped, we are unable to cancel it. We appreciate your understanding and strive to provide prompt service.

-What’s my tracking number?
After your order ships, you will receive a confirmation email that includes your tracking number and a link to check your shipment status.

-What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay.

If you have any queries, Please contact with us.

Address: Gotzinger Str. 8, c/o Impact Hub Munich, 81371 München, Germany

TEL : +49 9644570499

Email: [email protected]

Working Time : Mon – Fri 08:00-17:00(UTC+8)

On the business day, we will back to you within 24 hours