Return & Refund Policy

We are proud of the quality of our products and follow a strict inspection process before shipping. If you encounter any issues after receiving your order, please contact our customer service team at [email protected] and we will assist you as soon as possible.

You may request a return or exchange within 30 days of receiving your order. Please contact us first before returning any items to obtain the correct return address. Do not send the package to the address shown on the original shipping label, as it may not be processed correctly. Returns can be arranged through your local post office for pickup or you can ship the product back yourself.

If the return is caused by our mistake (such as sending the wrong product, damaged or defective items), we will cover the return shipping cost. If the return is due to personal reasons (for example, you changed your mind, ordered the wrong item, or did not review the product details carefully), the shipping cost will be your responsibility. The specific cost will depend on the courier service you choose.

If the item you receive is incorrect or damaged during transportation, please take a clear photo and contact us immediately at [email protected]. After confirming the issue, we will arrange a replacement or issue a refund.

Returned items must be unused, undamaged, and include the original packaging and tags. Please do not return products without prior approval from our customer service team. For cases involving quality problems or wrong shipments, please provide clear photos so that we can verify and provide a proper return address.

You can apply for a return or refund in the following situations: the product is damaged, defective, or missing due to our error; the received item does not match the description; the courier fails to deliver the package and it is returned to us; or the product does not arrive within the promised delivery period.

When requesting a return, please contact us by email and include your order number, product name or SKU, and the reason for the return. Our customer service team will reply within 24 hours on business days and provide a return address. Once you have shipped the item, please share the tracking number and a valid proof of return. We will confirm receipt and arrange either a refund or a replacement according to your preference.

Please ensure that only Clutcheer products are included in your return package. We are not responsible for returning non-Clutcheer items sent by mistake. In addition, we are not liable for packages that are lost or stolen during the return process. Please keep the shipping receipt as proof of your return.

If the product is damaged, defective, or misprinted due to production or shipping errors, we will cover all related costs, including the return postage, and issue a full refund. If you cancel your order within 24 hours of placing it or before it ships, you are eligible for a full refund. Once the order has shipped, cancellations are no longer accepted. If the package is lost during transportation, we will issue a full refund. Please make sure that the shipping address provided is correct; if the package is returned or lost due to an incorrect address, additional shipping or loss costs will be your responsibility.

Refunds will not be approved if returned items show obvious signs of use, damage, stains, animal hair, or strong odors such as perfume or smoke. Refund processing times depend on your payment provider and may take up to 7 business days to appear in your account.

To obtain a return label: if the product was sent incorrectly or damaged in transit, we will provide a downloadable return label at no cost. For returns made for personal reasons, you will be responsible for the return postage and label.

If you need further assistance, please contact us at [email protected]. Our team will do our best to provide you with prompt and satisfactory service.